Cincinnati Auto Repair

We were looking for a new place for maintenance/repair on our MINI Cooper Coubtryman. We found the service level was a huge increase over previous garages. We will be back. Thx.

PJ the mechanic is great at his work and will work with you to help you understand your car's issues. This is the kind of employee you want at your business and the reason I'm a return customer here.

The individuals at Eurauto are nothing but kind and truly care. I had an unusual braking system issue on my BMW X3. They were extremely thorough with the diagnosis, and timely with finding the part to get it replaced, while keeping me updated throughout the process. They charge a fair price for the great work the technicians do. It was my first time using them and I wish I found them sooner! Overall, a great experience.

I basically got strung along by this shop, as they escalated needed repairs and they never did fix the underlying issue (which they likely caused). It takes a lot for me to write a negative review. I’m writing this one just to warn others…. The details: I took my car here for a slight knocking noise. I ended up not having them address that (had that fixed at Mercedes dealership) but they said my car needed a new drive belt, which is only a couple hundred dollars so I had them do that. When I got the car back I heard a squeaking noise. I took it back into them and they replaced a pulley and charged me for that. After a few days the squeaking came back worse than before. I took it back a third time and they said I need a new water pump - they ordered one, put it in and said the part they ordered was defective, so then they needed it over the weekend. I don’t know where they’re getting their parts but that makes me think they’re getting them used /junked. After not having my car over the weekend, on Monday after finally replacing the water pump, they said the radiator hose was leaking and charged me for that. Got the car back, still squeaking. I’ve learned my lesson so I’m not taking it back into them to look at and I’m not a mechanic so I don’t know where they went wrong but that was my experience.

I took my car in to have it checked out for a knocking noise. I ended up not having them address that (had that fixed at Mercedes dealership) but they recommended a new drive belt, which is only a couple hundred dollars so I had them do that. When I got the car back I heard a squeaking noise. I took it back into them and they replaced a pulley and charged me for that. After a few days the squeaking came back worse than before. I took it back a third time and they said I need a new water pump and charged me for that. They ordered one, put it in and said the part they ordered was defective, so then they needed it over the weekend. On Monday after finally replacing the water pump, they said the radiator hose was leaking and charged me for that. Got the car back, the squeaking is now very faint (but not gone). I have no way of knowing if this series of issues were coincidence or they were messing things up but their communication through the process was not great either.

Very Positive Careful care of my Mercedes for several years now. Fair pricing for Services. Highly recommend Eurauto for care of your precious European Vehicles, Cheers Dave.

Prompt service and good price.

Honest, friendly and knowledgeable.

They always do an amazing job with my BMW. 🩷I would never take it anywhere else!